When abnormal delivery incidents including parcel loss in transit, severe packaging damage or long-term logistics stagnation happen during commodity transportation, consumers can submit detailed abnormal description along with corresponding order number via our official service mailbox to initiate follow-up processing application. The platform’s logistics dispute management team will start comprehensive communication and verification work with cooperative logistics carriers immediately after receiving valid customer feedback, confirming accident causes and implementing matching solutions according to actual verified circumstances. For goods confirmed to suffer irreversible damage or complete loss during cross-border transit caused by carrier operational mistakes,
instantpotussale.com provides compliant solutions aligned with our overall aftersales service system, connecting closely with our refund and return regulations formulated under Refund Policy of
instantpotussale.com to safeguard legitimate consumption rights of global customers who complete transactions on our e-commerce platform.